Systems, SOP and Operations
As a dealership system grows, orders, inventory, sales, payments, customer inquiries, complaints, training and performance between the head office and dealers must remain under control. An operational dashboard makes the dealership network visible, measurable and manageable.
WhatsApp is not only a messaging app; with the right system, it can become a powerful sales channel. With welcome messages, information collection, quick replies, labels, quotation follow-up, payment, delivery, post-sale satisfaction and repeat sales, businesses can sell more professionally and profitably through WhatsApp.
Building a franchise system is more than allowing others to use a brand name. Without clear calculations for initial investment, working capital, royalty, advertising contribution, branch profitability, break-even point, payback period and head office support costs, healthy franchise growth is not possible.
Selling is not enough for a small business. Real success begins when the owner regularly sees which products, customers, services and expenses truly affect profit. This article explains how a simple and practical profitability dashboard for small businesses can be built.
In a partnership, management salary and ownership income can easily become mixed together. This article explains why the salary of an actively working partner should be treated separately from profit distribution based on ownership, so that labor, risk, capital and profit can be divided more fairly.
A WhatsApp customer follow-up system for a shop helps track customers in a structured way from first contact to offer, sale, delivery and repeat purchase. This article explains how small businesses can build a practical customer management system with WhatsApp labels, offer follow-up, customer registration, aftercare and a daily follow-up routine.
A salary and profit-sharing system for growth in a partnership balances the work of active partners, the market value of roles, the capital rights of passive partners and the company’s need for growth. This article explains how salary, profit-sharing, growth fund, annual distribution discipline and a fair money system should be built.
When a partnership ends, supplier prices, special discounts and purchasing terms often become sensitive topics. This article explains which information may be confidential, what a former partner may and may not use, and how a business can protect itself.